|Cellular Abroad's Free Shipping Details|
Cellular Abroad is happy to offer free Fed Ex ground shipping on all GSM Cell Phone package sales shipped within the contiguous United States.
Delivery time depends on location and is generally 2 - 3 business days within California and 5 - 8 business days elsewhere. Please allow enough time for your package to arrive prior to your departure.
Cellular Abroad ships all orders (except for scheduled rentals) the same or next business day (Monday - Friday) depending on the time your order is received. Orders placed on the weekend and received by noon Pacific Standard Time will go out the same day or the very next business day. Orders may be shipped to home or business addresses only as our carrier, FedEx, does not service PO boxes. We do not ship to APO addresses. Due to the fact that FedEx Ground does not guarantee delivery dates, we must ship all rentals outside California via FedEx Express.
Please contact customer service for other rates—we ship world wide.
Your FedEx shipment will require a signature. We are happy to ship to an address other than your billing address to make sure your package arrives with maximum convenience to you. Please give us the best address for receiving a package when placing your order online or over the phone. For liability reasons and to ensure proper delivery of packages, we do not waive the signature requirement. We suggest that if you want to receive the package without a signature that you fill out a Signature Release Form at your local FedEx or FedEx Kinko's location to ensure you can receive unsigned packages. You'll be able to specify where you'd like the delivery person to place the package on this form and this will be kept on file for future deliveries to that address.
Note: While re-routing of shipments may be possible, be advised that this usually adds an extra day to shipments and FedEx charges $15 for this added service, so you would be billed this additional amount.
How to Order
What is your return policy?
If your phone unit is defective, you must contact the manufacturer and have it repaired under the warranty enclosed with your phone. We will accept defective items in the rare occurrence that they are noticeably defective upon arrival, such as not powering-on after charging the phone. All defective items must include all original accessories, manuals, warranty cards and packaging. We cannot accept a package without an RMA number (Return Merchandise Authorization). Contact us before returning any item in order to receive the RMA number. The customer is responsible for return shipping costs as well as shipping costs charged by Cellular Abroad for shipping your product(s).
Rentals will be charged at our normal rental rate once your rental phone leaves our premises. If you cancel your order after the phone has shipped, you will pay the rental period for which the phone is out of our premises and you will lose the shipping. For further clarifications regarding our return policy, please contact customer service.
What are the Terms & Conditions for renting a phone?
Incomplete Rental Returns